At RahenyaAd, we prioritize your satisfaction and aim to deliver the highest quality digital products. However, we understand that issues may arise. Please review our refund and returns policy below.
Digital Products
Due to the nature of digital downloads, we cannot accept returns or exchanges once the product has been accessed or downloaded. We recommend carefully reviewing product descriptions and compatibility requirements before purchase.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Product Not Received: If you do not receive your purchased product due to technical issues on our end.
- Defective Product: If the product is proven to be defective or does not match the description provided.
- Duplicate Purchase: If you accidentally purchase the same product more than once.
Non-Refundable Situations
- Change of mind after purchase.
- Issues caused by incompatible software or systems outside the product’s specifications.
- User error during implementation or usage.
Refund Process
To request a refund, please contact our support team within 7 days of purchase at support. Include the following details:
- Order number
- Product name
- A clear explanation of the issue
- Screenshots or evidence (if applicable)
Our team will review your request and respond within 3 business days. If approved, refunds will be processed to your original payment method within 5-10 business days.